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Return/Exchange Policy

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Thank you for choosing Skin Aware Beauty for your skincare needs. We want you to be completely satisfied with your purchase, and we understand that sometimes returns or exchanges may be necessary. Please review our Return/Exchange Policy below:

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1. Eligibility:

  • We accept returns and exchanges within 30 days of the date of purchase.

  • To be eligible for a return or exchange, the item may be opened, but not empty and the bottle is undamaged.

2. How to Initiate a Return/Exchange:

  • To initiate a return or exchange, please contact our customer support team at skinawarebeauty@gmail.com. Provide your order number and details of the item you wish to return or exchange. Our team will guide you through the process.

3. Return/Exchange Process:

  • Once your request is approved, we will provide you with a return shipping address.

  • Ship the item(s) back to us using a trackable shipping service.

  • Include a copy of the original packing slip or order confirmation in the package.

  • Once we receive the returned item(s) and verify their condition, we will process the refund or send out the exchanged item.

4. Refunds:

  • Refunds will be issued to the original payment method used during the purchase.

  • Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.

5. Return Shipping Costs:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

6. Exchanges:

  • If you wish to exchange an item, please contact us to arrange the exchange. Exchanges are subject to product availability.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at skinawarebeauty@gmail.com. We will arrange for a replacement or refund.

8. Contact Information:

  • For any questions or concerns related to returns or exchanges, please reach out to our customer support team at skinawarebeauty@gmail.com.

 

By making a purchase on our website, you agree to the terms outlined in this Return/Exchange Policy. We appreciate your business and are committed to ensuring your satisfaction with our products. Thank you for choosing Skin Aware Beauty!

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